Frequently Asked Questions
General Inquiries:
Temporarily not available.
We have 2 pick-up locations, one in Port Coquitlam, the other in Richmond.
GongYou Kitchen in Port Coquitlam - 950 Seaborne Ave, Unit #1120, Port Coquitlam (near Canadian Tire / H-Mart). See it on Google Map!
Jsquared Icecream in Richmond - 405-9100 Blundell Rd, Richmond. See it on Google Map!
Gary make cakes as per demand as he operates in a commissionary kitchen, so we do not have day-old cakes, everything is the freshest!
Gary need 1-day advanced notice for his orders. If the date is select-able in the little calendar during checkout, it means it is available.
Gary makes his cakes fresh every morning. Here's a break down of his process:
Day 1 - Gary needs to ensure that he has the necessary ingredients to complete your order.
Day 2 - Cake assembled and completed, ready for pick-up.
The cut-off time for next day orders is 9pm unless orders are full, whichever comes first.
It is dependent on pickup location.
Gary's etransfer email is gckh@hotmail.com (his name is Kar Hou Chan). If you etransfer, please email or message him the confirmation screen so Gary can also check on his end and mark your order as paid.
Cancellations/Refunds:
Yes, we can issue refunds however there will be a 3% restocking fee charged by Shopify.
Yes, of course. Please email gary@garypatisserie.com for any changes.