Frequently Asked Questions
General Inquiries:
We have outsourced our delivery service. Here are the cost:
Burnaby $25
Vancouver / Richmond $30
North Vancouver $35
West Vancouver / Surrey / Coquitlam $41
Delta / Langley / White Rock $52
We are located at YVR Prep - 5279 Still Creek Ave, Burnaby (near Costco). See it on Google Map!
Gary make cakes as per demand as he operates in a commissionary kitchen, so we do not have day-old cakes, everything is the freshest!
Gary need 1-day advanced notice for his orders. If the date is select-able in the little calendar during checkout, it means it is available.
Gary makes his cakes fresh every morning. Here's a break down of his process:
Day 1 - Gary needs to ensure that he has the necessary ingredients to complete your order.
Day 2 - Cake assembled and completed, ready for pick-up/delivery.
The cut-off time for next day orders is 9pm unless orders are full, whichever comes first. Please allow 3 days advanced notice for deliveries.
Open Tuesday to Saturday. Closed Sunday & Monday, with limited orders on Tuesday.
Pick-up time is anytime between 2pm - 5pm. Gary makes his cake early in the morning and aims to complete his daily orders by 2pm (sometimes it overruns).
Delivery is available from 12-6pm. We will try our best to deliver it at your selected time but it is dependent on traffic so give it a bit of leeway.
Gary's etransfer email is gckh@hotmail.com (his name is Kar Hou Chan). If you etransfer, please email or message him the confirmation screen so Gary can also check on his end and mark your order as paid.
Cancellations/Refunds:
Yes, we can issue refunds however there will be a 3% restocking fee charged by Shopify.
Yes, of course. Please email gary@garypatisserie.com for any changes.