Frequently Asked Questions
Q: Where are you located?
A: We are located at YVR Prep - 5279 Still Creek Ave, Burnaby (near Costco). See it on Google Map
Q: Can I come and purchase Cakes or Cake-in-a-jar or check them out in-person?
A: Gary's Patisserie does not have a store-front. We are located in a commissionary kitchen so it's nothing fancy. Gary make cakes as per demand, so we do not have day-old cakes, everything is the freshest! Nothing extra.
Q: Can I order today and pick-up today?
A: Gary need 2 days advanced notice for his orders.
Q: Why does Gary need 2 days advanced notice for orders?
A: Gary makes his cakes fresh every morning. Here's a break down of his process:
Day 1 - Gary receives your order.
Day 2 - Gary needs to ensure that he has the necessary ingredients to complete your order.
Day 3 - Cake assembled and completed, ready for pick-up/delivery.
Q: What are your opening hours?
A: Closed Monday, Tuesday and Wednesday. Orders available Thursday to Sunday, pick-up time is anytime between 2pm-5pm. Delivery window is from 3pm-7pm.
Q: Why is Gary closed Monday to Wednesdays?
A: The only full-time at Gary's Patisserie is Gary. This is Gary's schedule - Monday - Day off for personal errands such as bringing his car to the shop, fixing his house etc. Tuesday - Ingredients shopping. Wednesday - Preparing and baking for Thursday orders.
Q: What time is pick-up and why not earlier?
A: Pick-up time is anytime between 2pm - 5pm. Gary makes his cake early in the morning and aims to complete his daily orders by 2pm (sometimes it overruns).
Q: What is the delivery window and When will I receive my order?
A: Delivery window is from 3pm - 7pm. It is hard to estimate exactly what time you will receive your order as it depends on the number of deliveries we have that day. My deliverer and pick-up orders at 3pm, set its route and go.