Frequently Asked Questions
General Inquiries:
For delivery, we recommend using uber courier on the uber app (not uber eats). It's cheaper and readily available. Our previous delivery service had a 6 hr window frame and was more expensive. Select "Try Courier" and "Receive items".Please make sure it's Gary's patisserie on 1022 Kingsway, unit #7 Vancouver. The app has our old addresses in Burnaby and Coquitlam. Put in your address and ours and you'll be able to see the cost.
We recommend pre-ordering online or by phone. If you'd like to visit in person, please call ahead to confirm availability.
We do not offer walk-in cakes, but if our schedule allows, we're happy to make one for later pickup. Just give us a call!
The cut-off time for next day orders is 7pm online unless orders are full, whichever comes first.
Tuesday: Limited orders
Wednesday to Sunday:
Pick-up 2pm-5pm
Store opens 11am-6pm
Wednesday to Sunday:
Pick-up 2pm-5pm
Store opens 11am-6pm
Gary's etransfer email is gary@garypatisserie.com. If you etransfer, please email or message him the confirmation screen so Gary can also check on his end and mark your order as paid.
Cancellations/Refunds:
All sales are final and non-refundable. Pickup can be rescheduled or cancelled up to 1 day in advance.
No-shows or same-day changes incur a $5 service fee, payable via e-transfer to gary@garypatisserie.com. If customer cannot be reached or service fee is unpaid on the day of pickup, the order will be cancelled and not rescheduled.
Yes, of course. Please email gary@garypatisserie.com for any changes.